Answer every cruise guest on WhatsApp in seconds
Squarebox runs your agency's official WhatsApp. An AI agent answers fare and cabin questions from your own sheets, every quote gets a follow-up, balances get chased on time, e-docs arrive in the chat, and campaigns go to guests who asked for them. Built for agencies in Dubai, Europe, the UK and the US.
- Official WhatsApp Business Platform
- Marketing, utility and booking messages
- Set up and run by our team
Harbour & Horizon Cruises
Enquiry · deck plan · cabin hold
Answered from your fare sheet · Deck plan sent
Cabin held · Lead assigned · CRM updated
0s
Avg. first reply
0/7
Across time zones
0
Use cases we set up
Dubai · Europe · United Kingdom · United States
Agencies rarely lose bookings on price. They lose them on slow replies.
Nothing dramatic. A reply that came the next morning, a quote nobody followed up, and a question about gratuities your team has already answered four hundred times this season.
The first agency to reply usually wins
Travellers message several agencies at once. A reply the next morning is often a reply to someone who has already booked elsewhere.
Every enquiry gets a useful answer within seconds, including at night, at weekends and across time zones.
Agents answer the same questions all day
What's included, are gratuities extra, can the kids share, which port. Skilled consultants spend hours on questions that have one correct answer.
The AI answers the repeat questions from your own material and hands over the conversations that need expertise.
Customer chats live on personal phones
When an agent is off or leaves, their conversations and leads go with them. Managers can't see what was promised.
One shared WhatsApp inbox on your official business number, with every conversation assigned and searchable.
Quotes and balances depend on memory
Quotes go unanswered because nobody followed up. Final balance dates slip because the reminder was in a spreadsheet.
Follow-ups and payment reminders go out on schedule and stop the moment the customer replies or pays.
Building this in-house takes months
Meta verification, template approvals, delivery queues, webhooks, retries and rate limits are serious engineering before the first message goes out.
The infrastructure is already built and running. We set it up for you and keep it running.
Email campaigns are easy to ignore
Open rates keep falling and paid acquisition keeps getting more expensive, so reaching your own past guests costs more every season.
Campaigns on WhatsApp to guests who opted in, segmented by region, ship or month, with replies that turn into conversations.
Every kind of WhatsApp message your business needs, on one platform
Marketing, utility, authentication, customer service, bookings and payments. These are the categories WhatsApp itself uses, and each one is billed differently, which is why we price per message.
One message in. The right outcome out.
Whether a guest taps an ad, messages from your website or a booking changes in your system, it goes through the same pipeline and comes out answered, handed over, paid or recorded.
Started with cruise. Built for any business that lives on WhatsApp.
Cruise and travel are where we go deepest, but the same infrastructure runs hotels, DMCs, brokers, clinics, retailers and schools. Each comes with flows that already fit how that business works.
Starting in Dubai. Built for every market your guests come from.
Each market has its own languages, messaging laws and WhatsApp rates. We set up for the countries you actually sell to.
From a 30-minute meeting to a live WhatsApp setup
You don't get a login and a help centre link. We work out what you need, agree a price, build it with you and hand over something that already works.
- 01
30 minutes
Book a meeting
We talk through how enquiries reach you today, which markets you sell to, and what you would want WhatsApp to handle. No slides, just questions about your business.
- 02
Within 2 working days
Get a proposal
You get a written proposal with the use cases we would build first, the per-message rates for your countries, the infrastructure fee and a timeline.
- 03
1 to 3 weeks
We build it
Meta verification, number setup, template approvals, AI training on your fares and policies, and integrations with your CRM, booking system and payment provider. You test everything before it goes live.
- 04
Ongoing
Go live and improve
The agent starts answering from day one. We watch the first weeks closely, adjust the flows to what customers actually ask, and add new use cases as you're ready.
What your business looks like 30 days after switching on Squarebox
These aren't projections. They're what happens once no message goes unanswered and no follow-up depends on someone remembering.
The engineering team you'd otherwise have to hire
Doing WhatsApp properly isn't one integration. It's Meta verification, template approvals in several languages, delivery queues, retries, webhooks, rate limits and monitoring across countries. We've built all of it and we run it for you.
Official API, handled end to end
Meta Business verification, number registration, display name and template approvals, all done by our team.
Delivery that doesn't drop messages
Queues, automatic retries, webhook recovery and rate-limit handling, so a Wave season campaign doesn't lose messages.
Integrations built for you
Your CRM, booking system, payment provider and internal tools, connected during setup.
AI trained on your business
Your fares, policies and past questions become the agent's knowledge, with handover to a person when it is unsure.
Multi-country, multi-language
Templates approved in each language you need, and messages scheduled in each recipient's local time.
Monitoring and reporting
We watch delivery rates, quality ratings and failures, and you see what was sent, read, replied to and what it cost.
You pay per message, plus the infrastructure behind it
WhatsApp charges differently for every country and every type of message, and no two agencies send the same mix. So we don't publish a rate card. We meet, look at your markets and volume, and give you a clear proposal.
Part one
Per-message rate
Part two
Infrastructure fee
The meeting
30 minutes
Then a written proposal within two working days.
- Where your enquiries come from today and how fast they get answered
- Which use cases matter most: marketing, utility, booking, support
- The countries your customers are in and your expected monthly volume
- The systems we'd need to connect to
- A clear proposal with per-message rates and the infrastructure fee
What businesses ask us before the first meeting
Let's see what WhatsApp could do for your agency
Book a 30-minute meeting. We'll look at your markets, your message volume and what you want WhatsApp to handle, then send a proposal with per-message rates and the infrastructure fee.
Scan to chat on WhatsApp+91 99018 0552130-minute meeting · Written proposal in 2 working days · Official WhatsApp Business Platform