Can it send flight and hotel updates automatically?

Yes, when your booking system or supplier feeds can send us the change. Otherwise your team triggers the update from the inbox and it goes to every affected traveller at once.

Will it answer visa questions?

Only general, verified information you provide. Anything specific to a traveller's nationality or circumstances is passed to a person, because getting it wrong is expensive for everyone.

Can we use it for B2B partners as well as travellers?

Yes. Partners, suppliers and sub-agents can have their own flows and templates, separate from traveller messaging.

Per message plus an infrastructure fee, agreed in a meeting once we understand your volume and markets.

For travel agencies & tour operators

From "how much for Maldives in April?" to a paid deposit, in one chat.

Holiday enquiries arrive as short, vague messages at all hours. Squarebox asks the follow-up questions your consultants would ask, sends the itinerary, takes the deposit and keeps the traveller updated, so your team spends its time on the trips that need real expertise.

The daily reality

What this looks like before automation

If more than two of these sound familiar, WhatsApp is costing you bookings right now.

Enquiries arrive as "price?" with no dates, no budget and no idea how many people are going.
Consultants rewrite the same itinerary descriptions and visa notes every day.
Travellers email, call and message about the same booking, and nobody can see the full picture.
Flight changes and transfer times get missed because updates rely on a manual check.
Peak-season enquiries outrun the team, and the slow replies go to competitors.

The same situation, automated

Travel Agencies & Tour Operators

Handled by Squarebox

Hi! How much for Maldives in April?

Happy to help. A few quick questions so I can send real options: which dates roughly, how many adults and children, and is it a special occasion?

18 to 25 April, just the two of us, it's our 10th anniversary

Congratulations! Here are three overwater villa options for 7 nights with flights from London, from £4,850 per person. I've asked Priya, who knows these resorts well, to add a few anniversary touches.

3 resort PDFs sent · Lead passed to Priya

What we build for you

The flows we set up for travel agencies & tour operators

These are configured during onboarding using your own data, not handed to you as an empty template.

Enquiry qualification

Destination, dates, travellers, budget, hotel standard and special occasions, gathered in a natural conversation and passed on as a clean brief.

Itineraries and quotes

Day-by-day itineraries and quote PDFs sent in the chat, with buttons to confirm, change or ask a question.

Deposits and balances

Payment links from your provider, with reminders before each due date that stop once the traveller pays.

Trip updates

Flight changes, transfer pickups, hotel check-in details and local contacts, sent at the moment they are useful.

Multilingual replies

The agent replies in the traveller's language, which matters when you sell to Gulf, European and South Asian markets at once.

One inbox per booking

All WhatsApp conversations about a trip in one thread, visible to whoever picks it up next.

Examples

Where a team actually uses this

Real situations from the working week. None of them need the customer to download anything. The whole conversation stays on WhatsApp.

Honeymoons and special occasions

Luxury consultants

The agent asks about dates, budget and what the couple has in mind, sends two or three tailored options with photos, and hands the conversation to a consultant once they are close to deciding.

Group tours with fixed departures

Tour operators

Seats left per departure are answered from your sheet, deposits are taken by link, and the group gets a joining pack and reminders as the date gets closer.

Umrah, pilgrimage and visa-led trips

Specialist agencies

Document checklists, passport copy collection and staged reminders, with anything about eligibility or visas handled by a person.

Corporate and MICE travel

Business travel teams

Travellers get itineraries, changes and duty-of-care check-ins on WhatsApp, and the travel manager sees who has confirmed.

What changes

Before and after integrating Squarebox

The point isn't having a chatbot. It's that these specific things stop costing you bookings.

What changes

Before Squarebox

After Squarebox

Vague enquiries

Before —Three emails to find out the dates and budget

A qualified brief before a consultant looks at it

Itinerary delivery

Before —Long emails that get lost

A PDF in the chat with a confirm button

Payments

Before —Bank details sent by email and chased by phone

Payment links with automatic reminders

In-trip updates

Before —Travellers find out at the airport

Updates sent as soon as anything changes

30 days in

What you will actually notice

Consultants get qualified briefs instead of one-word enquiries.
Itineraries, quotes and documents live in one chat the traveller actually reads.
Deposits and balances arrive on time with less chasing.
Travellers know about changes before they become problems.

Half our enquiries used to be a single word. Now by the time a consultant opens a chat, we know where, when, how many and roughly what they want to spend.

Head of sales

Tour operator, UK

Northline Holidays · Tour operator, Manchester · 14 staff · long-haul and group tours

Questions asked before handover

Thread per booking

24/7

Enquiry cover

An illustrative profile based on the setups we build for this industry, not a named customer reference.

FAQ

Travel Agencies & Tour Operators questions

Other industries we work with

Cruise Agencies Hotels & Resorts DMCs & Event Travel

Let's talk about WhatsApp for Travel Agencies & Tour Operators

Book a 30-minute meeting. We'll look at how customers reach you today, the countries you serve and what you'd want WhatsApp to handle, then send a proposal and a price.

Scan to chat on WhatsApp+91 99018 05521

30-minute meeting · Written proposal in 2 working days · Official WhatsApp Business Platform