Does it connect to our PMS?

We connect to property management systems that offer an API, so arrivals, room numbers and checkout dates can trigger messages. If yours does not, we can work from scheduled exports.

Can different departments handle their own requests?

Yes. Housekeeping, maintenance, F&B and concierge can each have their own queue in the shared inbox, with requests routed by type.

Per message plus an infrastructure fee, depending on room count, guest volume and the countries your guests come from. We agree it in a meeting.

For hotels & resorts

The front desk your guests can reach from the beach.

Guests would rather send a message than call reception or download an app. Squarebox answers booking enquiries, sends pre-arrival details, takes requests during the stay and routes them to the right department, all on WhatsApp.

The daily reality

What this looks like before automation

If more than two of these sound familiar, WhatsApp is costing you bookings right now.

Direct booking enquiries get a slow reply, so guests book through an OTA and you pay the commission.
Reception phones ring all day with questions about check-in time, parking and breakfast hours.
Spa, dining and transfer upsells are offered at check-in, when guests are tired and not listening.
Requests from rooms reach housekeeping late or not at all.
Reviews are requested by email, which few guests open.

The same situation, automated

Hotels & Resorts

Handled by Squarebox

Hi, we arrive Friday around 11am. Any chance of early check-in? And can you book a table for dinner Saturday?

Welcome in advance! Standard check-in is 3 PM. I've requested early check-in for you and front office will confirm on Friday morning. For Saturday, the terrace restaurant has 7:30 or 8:45 PM. Which do you prefer?

Early check-in request sent to front office

7:30 for 2 please

Booked: Saturday 7:30 PM, table for two on the terrace. Would you like me to add a bottle of champagne on arrival? It's €65.

Table booked · Upsell offered

What we build for you

The flows we set up for hotels & resorts

These are configured during onboarding using your own data, not handed to you as an empty template.

Direct booking enquiries

Room types, rates and availability answered quickly, with a link to your booking engine or a hand-off to reservations.

Pre-arrival messages

Booking confirmation, directions, check-in time, parking and an option to request early check-in or an airport transfer.

Upsells before arrival

Spa slots, dinner reservations, room upgrades and experiences offered a few days before the stay, to guests who opted in.

In-stay requests

Towels, late checkout, room service or a broken air conditioner, routed to the right team with the room number.

Reviews and feedback

A short check-in mid-stay and a review request after checkout, with problems sent to the duty manager immediately.

Every guest's language

International guests get replies in their own language without you staffing for every one.

What changes

Before and after integrating Squarebox

The point isn't having a chatbot. It's that these specific things stop costing you bookings.

What changes

Before Squarebox

After Squarebox

Direct enquiries

Before —Answered hours later, often lost to an OTA

Answered in seconds with a direct booking link

Reception calls

Before —The same questions all day

Answered in chat before guests pick up the phone

Upsells

Before —A rushed mention at check-in

Offered days ahead, booked in the chat

Guest requests

Before —Passed on by phone and sometimes forgotten

Routed to the right team and tracked to done

30 days in

What you will actually notice

More guests book direct because someone answered them quickly.
Reception spends less time on repeat questions.
Upsell revenue comes in before guests arrive.
Requests are tracked, so fewer fall through the cracks.

Guests treat WhatsApp like a direct line to us. Most of what they ask is simple, and now it gets answered while the team focuses on the guests standing in front of them.

General manager

Resort, Spain

Casa Lumen Resort · Boutique resort, Mallorca · 86 rooms · international guests

Languages answered

3 days

Pre-arrival upsell window

Inbox for every department

An illustrative profile based on the setups we build for this industry, not a named customer reference.

FAQ

Hotels & Resorts questions

Other industries we work with

Cruise Agencies Travel Agencies & Tour Operators DMCs & Event Travel

Let's talk about WhatsApp for Hotels & Resorts

Book a 30-minute meeting. We'll look at how customers reach you today, the countries you serve and what you'd want WhatsApp to handle, then send a proposal and a price.

Scan to chat on WhatsApp+91 99018 05521

30-minute meeting · Written proposal in 2 working days · Official WhatsApp Business Platform