Does the AI give medical advice?

No. It handles bookings and administrative questions only. Anything clinical is passed to your staff, and we configure that boundary with you.

Per message plus an infrastructure fee, depending on appointment volume and features. We agree it in a meeting.

For clinics & healthcare

Fewer no-shows, fewer phone calls, and patients who know what to expect.

Patients want to book, reschedule and ask simple questions without waiting on hold. Squarebox handles the admin side on WhatsApp and passes anything clinical to your staff.

The daily reality

What this looks like before automation

If more than two of these sound familiar, WhatsApp is costing you bookings right now.

Reception phones are busy all morning with booking and rescheduling calls.
No-shows leave expensive gaps in the schedule.
Patients forget preparation instructions before procedures.
International patients need answers outside local office hours.

The same situation, automated

Clinics & Healthcare

Handled by Squarebox

Hi, I need to move my cleaning appointment on Thursday

No problem. I can offer Friday at 9:30 AM or Monday at 4:15 PM with Dr. Lewis. Which suits you?

Monday

Done. You're booked for Monday at 4:15 PM. I'll send a reminder on Sunday.

Rescheduled · Thursday slot released

What we build for you

The flows we set up for clinics & healthcare

These are configured during onboarding using your own data, not handed to you as an empty template.

Appointment booking

Patients book, reschedule or cancel in the chat, using your clinic's real availability.

Reminders and confirmations

Reminders the day before with a confirm or reschedule option, so empty slots can be refilled.

Preparation instructions

Fasting rules, what to bring and where to go, sent at the right time before the appointment.

Admin questions answered

Opening hours, prices, insurance accepted and directions. Clinical questions always go to staff.

Medical tourism coordination

Quotes, travel dates, document collection and accommodation details for international patients.

Careful with sensitive data

Role-based access, no clinical results sent without your approval, and data handling agreed with you.

What changes

Before and after integrating Squarebox

The point isn't having a chatbot. It's that these specific things stop costing you bookings.

What changes

Before Squarebox

After Squarebox

Booking calls

Before —Most of reception's morning

Handled in the chat

No-shows

Before —Discovered when the patient does not arrive

Reminders with a reschedule option the day before

Prep instructions

Before —Given once at booking and forgotten

Sent at the right time before the visit

30 days in

What you will actually notice

Reception spends less time on the phone.
Fewer empty slots from no-shows.
Patients arrive prepared.

Most rescheduling now happens in WhatsApp without anyone picking up the phone, and the freed slots get offered to the waiting list.

Practice manager

Dental group, UK

Bright Smile Dental · Dental group, London · 3 practices

24h

Reminder before each visit

1-tap

Reschedule

Practices, one inbox

An illustrative profile based on the setups we build for this industry, not a named customer reference.

FAQ

Clinics & Healthcare questions

Other industries we work with

Cruise Agencies Travel Agencies & Tour Operators Hotels & Resorts

Let's talk about WhatsApp for Clinics & Healthcare

Book a 30-minute meeting. We'll look at how customers reach you today, the countries you serve and what you'd want WhatsApp to handle, then send a proposal and a price.

Scan to chat on WhatsApp+91 99018 05521

30-minute meeting · Written proposal in 2 working days · Official WhatsApp Business Platform