Hundreds of guests, dozens of drivers, one place where everyone gets the update.
Destination management runs on timing. Squarebox sends pickup times, meeting points and last-minute changes to guests, drivers and guides on WhatsApp, and collects confirmations back, so your operations team is not calling everyone one by one.
What this looks like before automation
If more than two of these sound familiar, WhatsApp is costing you bookings right now.
- Pickup times change and half the group still turns up at the old time.
- Drivers and guides get instructions in personal chats that nobody else can see.
- Guest details arrive late from partner agencies and in a dozen formats.
- Event attendees ask the same logistics questions over and over.
- There is no record of who was told what, and when.
The same situation, automated
DMCs & Event Travel
Handled by Squarebox
Sent to 42 guests on today's excursion
Change request routed to ops
The flows we set up for dmcs & event travel
These are configured during onboarding using your own data, not handed to you as an empty template.
Transfer and pickup notifications
Driver name, vehicle, meeting point and pickup time, sent ahead of arrival and updated if anything moves.
Group broadcasts
Updates to a whole group or a single coach, with replies collected in one inbox.
Guest detail collection
Flight numbers, dietary needs and room preferences gathered with a WhatsApp Flow, in one consistent format.
Logistics answers
Dress code, agenda, meeting points and Wi-Fi details answered from the event pack you upload.
Supplier coordination
Drivers, guides and venues get manifests and changes as templates they confirm with a button.
A record of every message
Who was told what and when, with read status, for when a client asks what happened.
Before and after integrating Squarebox
The point isn't having a chatbot. It's that these specific things stop costing you bookings.
What you will actually notice
- Fewer missed pickups and late starts.
- Operations can see every message sent to guests and suppliers.
- Staff on the ground answer fewer repeat questions.
For a 300-person incentive, one changed pickup time used to mean an hour of phone calls. Now it's one message and we can see who has confirmed.
Head of operations
DMC, UAE
Dunes & Dhow DMC · Destination management company, Dubai · groups and incentives
1
Message per change, not 300 calls
Live
Confirmation tracking
24/7
Guest answers
An illustrative profile based on the setups we build for this industry, not a named customer reference.
DMCs & Event Travel questions
Other industries we work with
Let's talk about WhatsApp for DMCs & Event Travel
Book a 30-minute meeting. We'll look at how customers reach you today, the countries you serve and what you'd want WhatsApp to handle, then send a proposal and a price.
Scan to chat on WhatsApp+91 99018 0552130-minute meeting · Written proposal in 2 working days · Official WhatsApp Business Platform