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For retail & e-commerce

Order updates people read, and campaigns that get replies.

Squarebox sends order confirmations and delivery updates on WhatsApp, recovers abandoned carts, answers product questions and runs campaigns to customers who asked to hear from you.

The daily reality

What this looks like before automation

If more than two of these sound familiar, WhatsApp is costing you bookings right now.

  • "Where is my order?" makes up a large share of support volume.
  • Abandoned cart emails are rarely opened.
  • Product questions before purchase go unanswered and the sale is lost.
  • Marketing emails cost more every year for fewer opens.

The same situation, automated

R

Retail & E-commerce

Handled by Squarebox

Hi Emma, you left the linen shirt (size M, sand) in your basket. It's still in stock. Want me to send the checkout link?

Cart recovery template

Does it run small?
It's a relaxed fit. Most customers take their usual size. Here's the link if you'd like it: shop.example/cart/…
What we build for you

The flows we set up for retail & e-commerce

These are configured during onboarding using your own data, not handed to you as an empty template.

Order confirmations

Confirmation and receipt the moment an order is placed.

Delivery updates

Dispatched, out for delivery and delivered, with tracking links.

Cart recovery

A reminder with the items left in the cart, sent to opted-in shoppers.

Product questions

Sizes, materials, stock and delivery times answered from your catalogue.

Campaigns

Launches, sales and restocks sent to segments that care about them.

Returns and exchanges

Return requests started in the chat, with labels and status updates.

What changes

Before and after integrating Squarebox

The point isn't having a chatbot. It's that these specific things stop costing you bookings.

Order status questions
Before —Answered manually by support
Answered before the customer asks
Abandoned carts
Before —An email few people open
A WhatsApp reminder people read
Pre-purchase questions
Before —Answered hours later
Answered in seconds
30 days in

What you will actually notice

  • Fewer "where is my order" questions.
  • More abandoned carts recovered.
  • Campaigns that start conversations, not just clicks.

Delivery updates on WhatsApp cut our support tickets noticeably, and customers reply to campaigns with questions we can actually answer.

E-commerce lead

Retailer, Netherlands

Loom & Lane · Online fashion retailer, Amsterdam · ships across the EU

4

Order status updates per order

1h

Cart reminder timing

24/7

Product answers

An illustrative profile based on the setups we build for this industry, not a named customer reference.

FAQ

Retail & E-commerce questions

Other industries we work with

Cruise AgenciesTravel Agencies & Tour OperatorsHotels & Resorts

Let's talk about WhatsApp for Retail & E-commerce

Book a 30-minute meeting. We'll look at how customers reach you today, the countries you serve and what you'd want WhatsApp to handle, then send a proposal and a price.

Scan to chat on WhatsApp+91 99018 05521

30-minute meeting · Written proposal in 2 working days · Official WhatsApp Business Platform